This new approach to first customer contact will allow operators to deploy a solution to bring new subscribers on line without the burden of creating and maintaining hardened media such as CD's.

The new tool qualifies the subscriber PC, sets default home pages, configures the PC environment as well as setting the first e-mail address in the users e-mail client. Operators can fully customize the behavior of the tool via a configuration file. The wizard interfaces with currently deployed provision systems to ensure a smooth DNS transition.

Self Installation Wizard - Qualify System

Self Installation Wizard - Account Verification

Self Installation Wizard - Email Setup

Features:

• No Installed Software On Customer PC.
• Wizard Style Interface.
• Set Initial E-Mail Account In E-Mail Client.
• Verify Connectivity.
• Install Front Line Desktop Client.

Benefits:

• No physical media costs (CD's) or cost to make changes, easy to enhance or modify.
• Familiar interface which makes installation less confusing.
• Reduces installation times for installers.
• Increases subscriber satisfaction.
• Increases penetration rates of desktop support tool (every new install is guaranteed to get Front Line).